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Below you will find our general terms and conditions. If you have any questions, suggestions and comments about the Visit Jizerky store, please let us know at info@jizerky.cz.
1.1. These Terms and Conditions (hereinafter referred to as “Business Terms”) of the operator of Visit Jizerky (legal entity), with its registered office at Nitranská 410/10, 460 07 Liberec, ID: 75057760 (hereinafter referred to as the “Seller”), regulate the mutual rights and obligations of the Contracting Parties arising in connection with or on the basis of the Purchase Agreement (hereinafter referred to as the “Purchase Agreement”) concluded between the Seller and the physical or legal entity a person (hereinafter referred to as the “Buyer”) through the online store. The online store is operated at ADD ADDRESS through the web interface (hereinafter referred to as the “web interface of the store”).
1.2. The Terms and Conditions further regulate the rights and obligations of the parties when using the Seller's website located at ADD ADDRESS (hereinafter referred to as the “Website”). They do not apply to cases where the buyer acts when ordering as part of his business activity.
1.3. Arrangements that differ from the commercial terms and conditions may be negotiated in the purchase contract. Deviating arrangements take precedence.
1.4. Terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language.
1.5. The seller may change or supplement the terms and conditions. This is without prejudice to the rights and obligations arising during the period of validity of the previous text.
2.1. By registering on the site, the Buyer can access the user account from which orders can be executed. You can also order without registration.
2.2. The Buyer is obliged to provide correct and truthful information during registration and order and update them in case of change.
2.3. Access to the account is protected by name and password. The buyer is obliged to maintain confidentiality.
2.4. The user account must not be used by third parties.
2.5. The seller can cancel the account, especially if the buyer does not use it for more than 1 year, or violates his obligations.
2.6. The Buyer acknowledges that the account may not be available around the clock due to maintenance.
(In short, the full text is in the document)
3.1. The web interface contains a list of goods with prices (including VAT). The offer is non-binding.
3.2. The cost of packaging and delivery is also indicated (applies to the Czech Republic and the Slovak Republic).
3.3. The order takes place by filling out the form. The buyer fills in the goods, the method of payment, delivery and the cost of delivery.
3.4. Data can be checked and changed before submitting an order. The buyer sends the order by clicking on “Order”.
3.6. The purchase contract is formed by the delivery of an order confirmation by e-mail.
3.7. The seller is not obliged to conclude a contract with persons who have violated their obligations.
3.8. The buyer agrees to use the means of communication at a distance.
5.1. You cannot withdraw from contracts for goods modified according to the buyer's wishes, perishable goods, recordings, software with broken packaging, newspapers and magazines.
5.2. The Buyer has the right to withdraw within 14 days from the receipt of the goods, unless this is the case above.
5.3. The goods must be returned within 7 working days, undamaged and preferably in the original packaging.
5.5. The seller will refund the money within 30 days of delivery of the withdrawal.
5.6. If the returned goods are damaged or worn out, the seller has the right to compensation for the damage.
5.7. The seller may withdraw from the contract until the time of receipt of the goods by the buyer.
5.8. If a gift was provided, the buyer is obliged to return it along with the goods.
All correspondence must be delivered in writing (by email, in person or by registered mail).
Contact details of the seller:
I. The controller of personal data pursuant to Article 4 (7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter: “GDPR”) is JIZERSKÉ HORY - Tourist region of Jizera Mountains Liberec, Jablonec, Frýdlant and Tanvald Region, ID number: 75057760, with its registered office at Nitranská 410/10, 460 07 Liberec III - Jeřáb (hereinafter referred to as the “Administrator”).
II. The contact details of the administrator are:
III. Personal data within the meaning of the GDPR means all information about an identified or identifiable natural person.
The Controller processes personal data that you have provided to him/her or personal data obtained as a result of fulfilling your order.
The controller processes personal data on the basis of a lawful reason or legitimate interest, the purpose of which is the performance of the contract.
I. The controller retains personal data for the period necessary to exercise the rights and obligations arising from the contractual relationship and to assert claims arising from such relations.
II. After this period, the controller will delete the personal data.
I. The recipients of personal data are persons:
II. The controller does not intend to transfer personal data to a third country or international organization.
I. Under the conditions set out in the GDPR, you have the right to:
II. You also have the right to lodge a complaint with the Office for Personal Data Protection if you believe that your right to the protection of personal data has been violated.
I. The Controller has taken all appropriate technical and organizational measures to secure personal data.
II. Technical measures have been taken to secure data repositories and documentary documents.
III. Only authorized persons have access to personal data.
I. By submitting your order, you confirm that you are familiar with the terms and conditions of personal data protection and that you accept them in their entirety.
II. You confirm your consent by ticking the consent form on the Internet form.
III. The Administrator has the right to change these terms and conditions. It will publish the new version on the website and at the same time send it to your e-mail address.
These terms and conditions shall take effect on 1 August 2025.